Write to [email protected] or send the /contact/ form and your message lands with our support desk, which logs a ticket number and replies during Bangladesh support hours. Include your registered mobile number, the page you were on and your device so the team can check the account without asking you twice.
POLICY IN PLAIN WORDS
What the Contact Policy Covers
Anyone aged 18 or over with a verified kb777 account can write to us, and we also answer people who are still deciding whether to open one. You must be playing from a place where betting is permitted under applicable local law; if you write from outside Bangladesh, or from a region where our services cannot be offered, we will say so in the reply and close the request.
That rule holds for every route we run: the /contact/ form, email, and live chat inside the account. Each message is logged with a ticket number the moment it lands. First replies usually come within a few hours between 9am and 11pm Bangladesh time.
Anything that needs the security desk, such as a locked account, a deposit that never arrived or a changed mobile number, is escalated the same day instead of sitting in the queue. Account reviews that a contact request triggers, meaning the identity check itself, usually wrap up within 48 business hours.
Three kinds of request we settle directly: sign-in and OTP trouble, payment queries, and responsible-play requests such as a deposit cap, a cool-off or self-exclusion. A market rule, an odds dispute that needs the settlement record, or a bonus question comes back to you on the same ticket once the relevant desk answers. Please never send your PIN, an OTP code or a full card number in a message.
No genuine reply will ask for them.
Who may write to us
You need to be 18 or over with one account in your own name. We will not discuss a relative's balance or share details of somebody else's account with you.
What the desk settles
Sign-in trouble, OTP delays, deposits that have not landed, withdrawal checks and responsible-play settings. Each one gets a ticket number, and we reply on that same thread until it closes.
What stays with the markets
A settled bet, a price or a market rule is decided by the sportsbook, not by support. We can explain how the settlement was worked out and point you to the rule that applied.
What you decide
You choose how much to share. If a case needs a document we do not hold, we explain why before asking, and you can decline and still get a written answer.
SUPPORT CHANNELS
Ways to Reach Our Team
Email suits anything with a paper trail: a missing deposit, a pending withdrawal, an account that will not open. Players in Khulna send a screenshot of their bKash message the same way anyone else does, and kb777 answers from one queue rather than four. The /contact/ form takes the long version with attachments.
Live chat inside your account is fastest for a locked login, since the agent can already see the device you are on.
Email support
Send to [email protected] with your registered number in the subject line. Attach a screenshot if money is involved, and quote any ticket number from an earlier message.
Contact form
The /contact/ form takes longer messages and file uploads, and shows a ticket number on screen so you can follow the thread later without hunting for it.
Live chat in account
Open your account area and tap the chat bubble for sign-in trouble, OTP delays or a deposit that has not shown yet. Agents see your session, so you skip the basic questions.
HANDLING AND PRIVACY
How kb777 Handles Your Request
Every message you send to kb777 creates a support record holding your account number, the device and browser you used, and the text of the request. We keep those records for 24 months so a second question about the same deposit can be checked against the first. We do not sell contact details, and a transcript is never used for anything outside resolving the case and meeting our record-keeping duties.
Ask for a copy or a correction on the same ticket.
Data we hold
Account number, contact email, device and browser details, and the message thread itself. Payment references from bKash, Nagad or Rocket are attached to a ticket only when a transaction is in dispute.
Who reads it
Support agents first, then a security or payments specialist if the case needs one. Access is logged, so a supervisor can see exactly who opened your ticket and when.
How long we keep it
Ticket records stay for 24 months after the last reply, then go in the normal cleanup. Chat transcripts follow the same clock, and closing an account does not reset it.
Changing your details
Reply on the open ticket to correct your email or phone number.
CONTACT FAQ
Contact Questions, Answered Briefly
These are the questions our desk fields most often, from missing deposits to limits on an account. If yours is not here, the /contact/ form reaches a person, not a bot, and you will get a straight answer with the reason behind it.
How do I report a deposit that has not arrived?
Send the bKash, Nagad or Rocket transaction ID, the amount in Taka and the time you paid to [email protected]. Deposits usually credit in 5 minutes, so report a missing one the same day.
What should I include in my message?
Your registered mobile number, the page you were on when the problem started, your phone model and browser, and what you expected to happen instead. A screenshot saves a round trip.
When is the support desk open?
Our desk is live from 9am to 11pm Bangladesh time, seven days a week, including match nights during the Bangladesh Premier League and big football fixtures. Messages sent overnight get a first reply the next morning.
Can I ask for a copy of my support records?
Yes. Reply on any open ticket and ask for a copy of your support records. We send the thread, the device details and any payment references attached to it.
Who is allowed to bet with us?
You need to be 18 or older and playing from a country or region where betting is legal. We ask for a mobile number and one identity document before your first withdrawal is released.
Can I set a deposit limit by email?
Yes. Ask on the /contact/ form or by email and the team applies a daily, weekly or monthly cap to your account. For a longer break, ask for a cool-off or self-exclusion and confirm in writing.